Order Cancellation
Please note before completing your purchase: due to the specialized nature of our payment methods, all sales are final. We do not support order cancellations or refunds once a payment has been processed.
Transparent. Responsible. Customer-Focused.
Refund & Return Policy
We're committed to your satisfaction and product integrity. This policy explains how we handle returns, damaged or incorrect items, shipping issues, and our refund review process.
Return eligibility depends on product condition and shipment circumstances.
To protect product integrity and safety, strict guidelines apply. Please review the sections below.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos and your order number. We'll resolve it promptly.
Temperature-Sensitive Product Policy
Our products require proper handling and temperature control. If the cold chain is compromised due to carrier error, contact us immediately for evaluation.
Shipping Delays
While we partner with reliable carriers, delays can occur. We are not responsible for delays caused by carriers, weather, or customs. Please contact the carrier directly for updates.
Refund Review Process
All refund requests are reviewed to ensure compliance with this policy. More details below.
Crypto Payment Refund Notes
Refunds for cryptocurrency payments are issued to the original wallet address used at the time of purchase, based on the market rate at the time of refund processing.
Our Refund & Return Process
1. Review Request
You submit a request with order details and evidence.
2. Support Verification
Our team reviews the request and verifies eligibility.
3. Resolution
We determine the appropriate resolution based on our policy.
4. Refund or Replacement
Approved refunds are issued or replacements are sent.
Need help?
Our support team is here to help with any questions.
Email Supportsupport@a-peptide.com
Hours of OperationMon - Fri: 9:00 AM - 6:00 PM (EST)